At the Network Automation Forum‘s AutoCon2 conference held the week of November 18, 2024, Alkira's William Collins took on building the business case for automation using informal channels. That is, the human element of bringing a network automation program to life. In a big enterprise, William pointed out that it's hard to have an impact. Somehow, bad ideas get implemented. Engineering voices don't get heard. But he got past these challenges. How? Extending the OSI model to layer 8 (the humans).
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